Cigar Scanner WiFi Hygrometer and Thermometer

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Cigar Scanner WiFi Hygrometer and Thermometer
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Ron Hope  What is the name of the app?
Posted 7/1/2024   
  • NeptuneCigar.com  Its called the Cigar Scanner app available for Android devices, you can download the app through the Google Play Store. For Apple devices, you can access Cigar Scanner through Safari as a web app by going to www.cigarscanner.com from your mobile device.
    Replied 7/2/2024  
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Cg  Do you sell any data to third parties? What is your policy on account deletion requests? Where does the data sent from the gateway go and do you use it for analyzing the data in any way from your customers?
Posted 6/28/2024   
  • NeptuneCigar.com  We do not sell data, we do not run analytics on sensor data, just on website navigation. You can also delete your data from your account > Profile > Delete Profile
    Replied 7/1/2024  
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Scott  How do I change the batteries?
Posted 6/10/2024   
  • NeptuneCigar.com  Hello, please use the following link to find that information: https://www.neptunecigar.com/tips/how-to-change-the-battery-on-the-cigar-scanner-hygrometer-thermometer-sensor .
    Replied 6/11/2024  
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Jeff   Does it have a display showing temperature and RH?
Posted 7/25/2023   
  • NeptuneCigar.com  Your humidor temp. and humidity will show on the web app. See image 5 for an example.
    Replied 7/26/2023  
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Jeff Garcia   Is this wifi or Bluetooth? If it's wifi will it work on 5G?
Posted 7/24/2023   
  • NeptuneCigar.com  This product is Wi-Fi based and compatible with 5G
    Replied 7/25/2023  
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Carlos M. Cotto  Hi I have a question, this equipment is for monitoring only, so I have to use an additional equipment to control the humidity?
Posted 7/4/2023   
  • NeptuneCigar.com  Yes, this device is used to monitor humidity levels only, it is not a humidity device.
    Replied 7/4/2023  
  • Car.os Cotto  Thanks for the anwser
    Replied 7/8/2023  
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Thom  There was no instructional manual I am Almost 70 and am lost at setting it up
Posted 12/31/2022   
  • NeptuneCigar.com  Thom - if you search for Cigar Scanner using the search bar on the top of our website, the drop down menu will offer you links to set up instructions, FAQ, instructions on how to change the batteries, etc.
    Replied 1/2/2023  
  • . thomas goff  I have it up and working great went on line and with in 15 minutes had both up up and recording .
    Replied 1/3/2023  
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John Segreto  The answer provided is the same as the directions that came with the gateway. That isn't working, that's why I need to know if I can reset the gatewawy.
Posted 12/30/2022   
  • Thom  Where do I put the hard way I live in a 7500 sq ft house 5 levels the modem is on top floor and the Humidor in my speakeasy in basement. Can I wire it into my deco mesh mesh
    Replied 12/31/2022  
  • NeptuneCigar.com  John, please shoot an email over to [email protected] and I will have a tech support representative assist you more in depth than we are able to do here. Thanks in advance.
    Replied 1/2/2023  
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John Segreto  I recently changed internet providers and now I can't connect to my cigar scanner gateway. Is there a way I can reset it?
Posted 12/28/2022   
  • NeptuneCigar.com  After a few minutes of starting the gateway, you can use your phone, tablet, or PC to setup the Gateway. On the device you choose to configure the Wi-Fi,, go to your available Wi-Fi network connection and look for Cigar Scanner and click on it. You will need to enter the default password, which is CS2018CS. Once you are connected to the Gateway Wi-Fi, go to your browser on your device and type the gateway URL http://192.168.99.1 in the address window. When the page loads, enter default password CS2018 and click login. Once connected remember to change the password. Next, click on the Network tab. If you are going to use Wi-Fi, select “Repeater.” Under “Available SSID” look for your Wi-Fi network, select it and enter your Wi-Fi network’s Password. Then, click “Connect”. If you are using an Ethernet cable, click on “Router” and then click “Connect” This will reboot your Gateway and your device will disconnect from your Gateways Wi-Fi. Make sure you go back to your Avai
    Replied 12/30/2022  
  • NeptuneCigar.com  Available Wi-Fi connections and connect back to the Cigar Scanner Wi-Fi. Once you reconnect, go back to your browser.
    Replied 12/30/2022  
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Dan Trevino  Is there a way to add a pic to the small circle icon for new cigars added?
Posted 7/22/2022   
  • NeptuneCigar.com  Click on “ask us to identify” button and we will log all cigars that are missing, or just send an email to [email protected] with the band flat.
    Replied 7/23/2022  
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Brian Bantel  I can't get my gateway to connect to the internet with Ethernet or wifi, also, there is no "pair" option for the sensors to the gateway.
Posted 7/1/2022   
  • NeptuneCigar.com  Hi Brian, please send us an email at [email protected] so that we can connect you to Cigar Scanner support.
    Replied 7/1/2022  
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Michael Glenn  Can you have 2 gateways (2 different homes). Linked in the same app?
Posted 5/5/2022   
  • NeptuneCigar.com  Yes Michael, you may, you just need to setup each sensor in the app.
    Replied 5/9/2022  
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Tony  Where can i get a gateway device?
Posted 12/26/2021   
  • NeptuneCigar.com  Beneath the quantity you enter to purchase click the drop down list to select: Cigar Scanner Starter Kit. This will come with one gateway and one sensor.
    Replied 12/27/2021  
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Anonymous  Lost connection to Sensors
Posted 4/19/2021   
  • NeptuneCigar.com  Please email [email protected] and we will help you troubleshoot! Cheers.
    Replied 4/19/2021  
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Levi Coffman  Is it already calibrated and if not what do I have to do to calibrate it
Posted 4/8/2021   
  • Anonymous  Hi Levi, this product comes pre-calibrated. If you would like to test the reading on your unit, we recommend using the Boveda One Step Calibration kit.
    Replied 4/12/2021  
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Anonymous  Dead battery
Posted 3/2/2021   
  • NeptuneCigar.com  https://www.neptunecigar.com/tips/how-to-change-the-battery-on-the-cigar-scanner-hygrometer-thermometer-sensor
    Replied 3/17/2021  
  • NeptuneCigar.com  Changing the battery on the Cigar Scanner Hygrometer /Thermometer is easy! Before You Start: You will need a penknife, a small Phillip's head screwdriver, and two fresh "AAA" batteries. Press and hold the sensor's power button (located on the back of the sensor) until you see the flashing blue light located on the front of the sensor. Place the sensor face down on top of a desk or table. Use the penknife to carefully remove the rubber seal around the sensor. Use the screwdriver to remove the screws. Use the penknife to carefully pry open the sensor's body. Remove the old batteries and properly discard them. Insert the new batteries. Be mindful of the polarity. Replace the screws. Be careful not to over tighten them. Replace the seal. Turn the sensor on by pressing and holding the power button until you see the steady blue light (it will only come on momentarily).
    Replied 3/17/2021  
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Eric  Is there a website to download directions?
Posted 11/13/2020   
  • NeptuneCigar.com  Eric, this link will probably help you. Please copy and paste the URL: https://www.neptunecigar.com/tips/cigar-scanner---frequently-asked-questions
    Replied 11/13/2020  
  • NeptuneCigar.com  If you need further assistance, please email [email protected]
    Replied 11/13/2020  
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Michael  Cigar Scanner is not available on the apple store in Canada. I was able to download it to my iPhone as a webpage shortcut. Do you know if the wifi hygrometer works with cigar scanner in this configuration?
Posted 11/9/2020   
  • NeptuneCigar.com  Yes! You can continue to use Cigar Scanner on your iPhone. Make sure you visit cigarscanner.com and click on "share" and select "add to home screen".
    Replied 11/10/2020  
  • Anonymous  Thanks. Do you ship to Canada?
    Replied 11/10/2020  
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Arnaud W.  Any news about the connected humidifier you mentionned in a comment ? Release soon ? Thanks :)
Posted 1/29/2020   
  • Thomas Paturzo  It is something we are investigating but no ETA yet unfortunately
    Replied 1/31/2020  
  • Arnaud  Thanks for your answer
    Replied 2/1/2020  
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paula  is it better to go through wifi or ethernet ?
Posted 12/25/2019   
  • NeptuneCigar.com  It is better to connect by Ethernet, but either way works well. The important thing is to make sure the Gateway and sensor are within 300 feet of each other. If your internet router has PoE (Power over Ethernet) or if you have a PoE Switch, you do not need an electrical outlet to power the Gateway.
    Replied 12/27/2019  
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Brad Lefler  Can you calibrate the sensor and adjust it if off?
Posted 9/2/2019   
  • NeptuneCigar.com  The Cigar Scanner sensor is calibrated at the factor. If you notice there is a difference between the CS sensor and the actual relative humidity, you can adjust the variance using the CS app. To do so, please open your Cigar Scanner app and log in. Go to My Humidors. Click on the red pencil icon. Locate "Humidity offset:" If the real humidity is 2% higher than your reading, then enter 2. If it is 2% lower enter -2.
    Replied 9/2/2019  
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Clifton Burns   I just received my scanner and it's not picking up my WiFi , first question is the light suppose to stay on once you power up and the same for the sensor? I hate to return it I was looking forward to seeing this work. Any suggestions?
Posted 6/26/2019   
  • NeptuneCigar.com  Please make sure the Gateway is plugged into a power supply and turn it on. You should see rainbow colored lights. Depending on how your device was configured at the factory, the lights may or may not stay on. Prior to the next step, please make sure your home Wi-Fi network is working. On your smart-phone, go to the Wi-Fi Settings, look for “Cigar Scanner Gateway [XXXXX]”. Join the network. When prompted enter the default password: CS2018CS. Once connected, please refer to the instruction booklet provided with your kit to complete the set-up process. When you turn on the sensor, a blue light will come on momentarily. This lets you know it is “on”. It only stays on for a few seconds. This is to conserve the sensor’s battery.
    Replied 6/28/2019  
  • Clifton Burns  Thank you got to work problem was how my phone was set we are good to go. Thanks for the quick response.
    Replied 6/28/2019  
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T David Rutherford  Having trouble with the sensor. When I first installed it worked fine. Now I have to reset the unit (and pull it off the double stick tape in my humidor) about every other day. What gives?
Posted 1/28/2019   
  • NeptuneCigar.com  We're sorry you are experiencing some difficulty using this device. Would you be okay if we had Cigar Scanner tech support reach out to you by email for troubleshooting advice?
    Replied 1/28/2019  
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Tommy  I was gifted a gateway and 3 sensors. All were working but now two drop connection. Nothing has been moved. My gateway is hardwired to the internet and was thinking of moving it. That would require I set it up wirelessly. Can you provide a link with step by step directions.
Posted 1/22/2019   
  • NeptuneCigar.com  Hi Tommy, would you be able to email us about this issue? We would like to connect you with Cigar Scanner support to help you resolve this product issue. Our email: [email protected]
    Replied 1/22/2019  
  • Tommy  Done. Thank you
    Replied 1/22/2019  
  • Anonymous  I changed the channel my 2.4 was using and it seems to be holding
    Replied 2/3/2019  
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Anonymous  Any screen shots of what integration with the Cigar Scanner app looks like? I just spent a few hundred buck on a competitive product, not realizing this solution was even a thing until I installed the CS app. Second question, is there a feature roadmap available for this product? I'd need more than one sensor per humidor (several hundred sticks in each) and creating "phantom" blank/empty humidors as suggested elsewhere is not an elegant solution.
Posted 1/15/2019   
  • NeptuneCigar.com  At this time the app only allows for one sensor per humidor, but you can have different humidors(i.e.: desktop right, desktop left). There is no limit to the number of humidors or sensors you can have. Cigar Scanner is working a tutorial video to explain all features and a how to of the app and sensors. This is coming soon. Roadmap: Voice Assistant integration, cigar recommendation thru AI, Electronic humidifier and much more!
    Replied 1/16/2019  
  • Anonymous  Thanks for the response! Good luck with the hardware side. I wish I'd have seen this before I purchased the other monitoring kit a few days ago. When it comes to active humidification, which you mention in the roadmap, you have a window of opportunity right now. There's a prominent vendor already doing this (I'm sure you're aware), but their "3.0" app/hardware combo is unbelievably buggy. Ask me how I know.
    Replied 1/16/2019  
  • NeptuneCigar.com  Right now, Cigar Scanner is focusing on the hygrometer side, which is working very well, and they are fine tuning it. This year, there are plans to work on a wi-fi connected humidifier. More details to come.
    Replied 1/17/2019  
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Tony  Are there any plans to be able to calibrate the sensor? I don't want to have to keep remembering how much its off if I don't have it. Thanks!
Posted 12/31/2018   
  • NeptuneCigar.com  Thank you for your inquiry. Cigar Scanner is working on a way to let you calibrate the sensor through the app. It will be available in future updates. The Cigar Scanner sensors were calibrated at the factory and tested against other hygrometers and found to be accurate within +/- 1%. You might want to test your other hygrometers for accuracy and to determine which one is off. To learn how to calibrate your hygrometers, click here https://www.neptunecigar.com/tips/how-to-calibrate-your-hygrometer You might want to purchase a calibration kit to test for accuracy. We suggest the Boveda One-Step Calibration Kit, click here https://www.neptunecigar.com/hygrometers/boveda-onestep-calibration
    Replied 1/2/2019  
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Tyler Durden  Received for Xmas, Gateway not working as instructed. Turns on, rainbows lights start, then disappear. Small green light seen through casing near power button so appears unit is still receiving power. No SSID broadcast and no change when connecting Ethernet. Tried multiple USB cables, wall worts, client devices /platforms and Reset button. Please Advise.
Posted 12/25/2018   
  • NeptuneCigar.com  Hi Tyler, We're sorry your having some trouble with your new Cigar Scanner. If you don't mind, could you please send us an email at [email protected]? We would like to have someone from the Cigar Scanner team reach out to you with some trouble shooting advice.
    Replied 12/26/2018  
  • Tyler Durden  Happy to report Neptune and CigarScanner teams got issue resolved promptly and efficiently. Well done guys! Gateway working perfectly, a really cool and helpful product!!!
    Replied 12/28/2018  
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Tommy  Can the humidity sensor be adjusted
Posted 12/25/2018   
  • NeptuneCigar.com  Hi Tommy, The sensor’s actual settings cannot be adjusted. However, you can receive notifications if your humidor’s humidity or temperature ranges are not within your ideal range. To adjust the levels, go to the “My Humidors” section of your Cigar Scanner app. Then, click on the “Red Pen” icon. In “Humidor Settings” scroll down until you get to “Be Notified if:” section. From here, you can adjust the levels. Next, turn on the “Sudden change of condition (humidor open/close):” button. Then, scroll down and press the “Save” button.
    Replied 12/26/2018  
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Brent Jamison  Can 2 sensors be assigned to one humidor (think large wineador top & bottom)?
Posted 12/5/2018   
  • NeptuneCigar.com  Of course! You can assign two (or more) sensors to one humidor. And the great thing about the Cigar Scanner Wi-Fi Hygrometer is that you can connect both sensors to the same gateway. Extra sensors are available through Neptune Cigars.
    Replied 12/6/2018  
  • Brent Jamison  I went ahead and purchased based on the above advice given. While 2 sensors can be placed in one humidor, the cigar scanner application does not seem to allow you to assign more than one sensor to a humidor. Am I missing something? Also, who should I contact for technical support. The sensors seems to only sporadically update, and would like more information on how you set update frequency?
    Replied 12/13/2018  
  • NeptuneCigar.com  Hi Brent Jamison, Thank you for your questions. For the time being, the best way to assign two sensors to one humidor is to create two virtual humidors in the Cigar Scanner app and assign one to each sensor. For example, create a "My Humidor Top" and "My Humidor Bottom". You can assign all of your cigars to one virtual humidor, and the other one can be empty. Or, you can organize the humidors however you like. As for the updates/readings, the sensors update every 5 seconds. However, the data is updated only if there is a change of at least +/- 1% in relative humidity or +/- 1 degree in temperature. If there are no changes to your humidor, you will not see any in the graphs or get a notification. However, you will get notified if the sensor's battery is low or that the gateway goes offline. Cigar Scanner will be sending you an email with their customer support info.
    Replied 12/14/2018  
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Tom  Can you change from celcius to Fahrenheit
Posted 12/3/2018   
  • NeptuneCigar.com  Changing from degrees Celsius to Fahrenheit is easy. From the Cigar Scanner app, click on the three horizontal bars located on the upper left hand corner of the screen. Next, click "Settings". Then scroll down to "Temperature Unit" and click "°F". Then click the "Save" button. This should do it.
    Replied 12/3/2018  
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Lucas B.  Can we purchase just the sensor and use an old phone or tablet as a gateway device instead of buying the gateway and sensor?
Posted 12/2/2018   
  • Lucas B.  Never mind. Just found the answer on a previous question.
    Replied 12/2/2018  
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Neil Bosdet  How many sensors/humidors can the gateway support?
Posted 12/2/2018   
  • NeptuneCigar.com  You should be able to connect at least 200 or more sensors to one gateway. To ensure proper functionality, the senor(s) needs to inside the humidor(s), and the gateway should be be within 300 feet of the humidor(s).
    Replied 12/4/2018  
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Scott  Is it possible to change the batteries in the hygrometer? I just received my kit and cannot get it working. The blue light on the hygrometer only stays on a a second or two when I hold the button in. The instructions say it should remain solid blue. When I hold it in again it comes back on and flashes a few times and goes off again. Tried setting it up multiple times. I think the batteries are low or dead. The bridge is working properly. Please advise.
Posted 11/30/2018   
  • NeptuneCigar.com  Yes! You can change the batteries on the hygrometer/thermometer sensor. But before we explain how to change them, here is brief explanation of how the sensor's light works. When you turn on the sensor, the blue light will remain steady for a few seconds and then go off. But don't worry, the sensor itself is still on. The light goes off to help conserve battery life. To change them, carefully remove the oval seal that is around the back of the sensor. Once removed you will see four screws. To remove them, you will need a Phillips head screwdriver. After you remove the screws, lift off the plastic body. Now you should see the two "AAA" batteries. Once you have replaced the batteries, put the body back on, install the screws, and replace the seal. Note: the batteries that came with the unit should last you two – three years.
    Replied 12/3/2018  
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Shaun Janicki  Can I use an internet connected android tablet as a gateway instead of the one in the started kit?
Posted 11/24/2018   
  • NeptuneCigar.com  No, the gateway formats the data.
    Replied Yesterday  
  • Shaun Janicki  Without the gateway, could it just be used as a local bluetooth hygrometer in the cigar scanner app?
    Replied Yesterday  
  • NeptuneCigar.com  No, this device uses WiFi only. For Bluetooth, look to the XIKAR sensor. Cigar Scanner does not plan to add Bluetooth only sensors due to the limitation of a 300 foot monitoring range.
    Replied Yesterday  
  • Anonymous  Thanks :)
    Replied Yesterday  
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Jack  The website states retail price of $99.99, however the notifications and e-mails sent out indicate a price with 20% off this weekend, but the price is still $99.99. Also, what happened to the "projected retail price of $39.95" that cigar scanner had been advertising for many months now.
Posted 11/23/2018   
  • Chuck  There is a coupon code at the bottom of the email. When put in the appropriate spot during checkout you will get your 20% off.
    Replied 11/24/2018  
  • Anonymous  That answers that, thank you, but what about the significant price disparity between what the anticipated price for the last several months and the actual price
    Replied 11/24/2018  
  • NeptuneCigar.com  The price that was online before was for the sensor only. The sensor needs the gateway to operate so that is why it is now sold as a kit : sensor + gateway. There was also a price increase due to a recent increase in import tariffs.
    Replied Yesterday  
  • NeptuneCigar.com  Also, the price of the sensor only went down from $39.95 to $29.95.
    Replied Yesterday  
  • Anonymous  What good is advertising a sensor price only on your website when it can't possibly be used on its own. I think you're just fishing for answers and trying to come up with something. It clearly isn't as intended and now you're just trying to cover what you can. Yeah I don't trust people like that and what kind of support I should expect later on if/when something stops working. I'll pass.
    Replied Yesterday  
  • NeptuneCigar.com  The sensor is also sold separately for the users who need to add extra sensors to their starter kit. This is the only product that appeared online as we were waiting for Cigar Scanner to release the complete kit. As for support, we believe the track record of the app speaks for itself and it is the reason that Neptune sells this product. We also stand behind every product that we sell with a 30 day no questions asked return policy. Of course there are other options in the market for digital hygrometers with bluetooth enabled (XIKAR, Boved) but all of them require that you be located within a certain distance of the sensor (not very practical). In that sense, this is a revolutionary technology.
    Replied Yesterday  
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Tommy  Can you name individual sensors
Posted 11/23/2018   
  • NeptuneCigar.com  Yes, you can name your sensors on the app.
    Replied Yesterday  
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Paul  Does this gateway function like a “hub”? I have home automation and use “Wink” as a gateway or Hub.
Posted 11/23/2018   
  • NeptuneCigar.com  Yes, it does. Cigar Scanner has not tested the sensors on other gateways. It may work but would require some testing first.
    Replied Yesterday  
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Anonymous  Wifi is not available at my residence. Can these be used without internet access to monitor humidors?
Posted 11/23/2018   
  • NeptuneCigar.com  You would require a 4G SIM card.
    Replied Yesterday  
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Shaun Janicki  so do we have to use this particular gateway? Maybe it’s the way it’s worded, but, in the past, it sounded like we could order without this particular gateway and instead use some lime an android tablet connected to the internet. Is that not the case?
Posted 11/23/2018   
  • Shaun Janicki  *something like an android tablet...
    Replied 11/23/2018  
  • NeptuneCigar.com  Yes, you must use the sensor with this gateway to format the data. CS has decided to go with WIFI enabled solutions only for more practical use. There are other solutions that are bluetooth only, such as the Xikar Hygrometer Sensors.
    Replied Yesterday  
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Patrick   Can you ship to China?
Posted 11/18/2018   
  • NeptuneCigar.com  Hi, Patrick. Not at this time. We're sorry.
    Replied 11/19/2018  
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Anonymous  Are these still looking to be available next week?
Posted 11/14/2018   
  • NeptuneCigar.com  Yes they will be!
    Replied 11/14/2018  
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Shaun Janicki  Are we able to pre-order?
Posted 9/26/2018   
  • NeptuneCigar.com  Not at this time. To add your email to the waiting list, click "email me when available".
    Replied 9/26/2018  
  • Anonymous  Already done :) Thanks!
    Replied 9/26/2018  
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Josh Boisclair  Are these still in production?
Posted 6/29/2018   
  • NeptuneCigar.com  Yes! They will be in stock very soon. Be sure to add your email addres to the waiting list so that you receive automatic notification when they are available.
    Replied 7/2/2018  
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Description

Imagine being able to monitor your humidor's condition anytime, anywhere. Imagine being able to track and organize your cigars from wherever you are. 

You can do all that with the Cigar Scanner Wi-Fi Hygrometer and Thermometer Starter Kit! Works with the free Cigar Scanner app, which lets you identify cigars by taking a picture of it, manage your cigar collection, write and read reviews, share your cigars with other aficionados, and much more.

The Cigar Scanner app is FREE. For Android devices, you can download the app through the Google Play Store. For Apple devices, you can access Cigar Scanner through Safari as a web app by going to www.cigarscanner.com from your mobile device. Note: The Cigar Scanner app is no longer available through the Apple App Store due to recent changes in Apple’s policy. Download Cigar Scanner as a web app at www.cigarscanner.com. 

Cigar Scanner Wi-Fi Hygrometer and Thermometer is the only Wi-Fi enabled sensor in the world that informs you if:

* Your humidor's humidity level is under/over your ideal range
* Your humidor's temperature is under/over your ideal range
* Your humidor is opened

Other digital sensors in the market work with Bluetooth so that you have to be in the vicinity of your humidor to monitor. With Cigar Scanner, you can check on your humidor from anywhere in the world using your smartphone. To ensure that you never lose data and your humidor is never out of range, the Cigar Scanner Wi-Fi Sensor will alert you when batteries are running low or sensor is offline due to power or internet issues. You can count on 24/7 technical support from the Cigar Scanner team!

No other Wi-Fi sensor in the market offers the convenience and user friendliness of the Cigar Scanner App to manage your cigar collection.

The Cigar Scanner Wi-Fi Hygrometer and Thermometer Starter Kit includes:

• Gateway device
• Hygrometer and Thermometer Sensor (uses two, long-life "AAA" batteries, included)
• Instruction manual

For the lucky souls that own more than one humidor, you can purchase additional Hygrometer Sensors. You will need at least one gateway device for all of your humidors and you can connect up to 50 sensors to one gateway. You can manage all humidors from one single account.

Specifications
  • External Dimension
    W 2''3/4 - H 1''1/2 - D 11/16''
  • Mounting Accessory
    Double-Sided Tape
  • Accuracy
    +/- 1%
  • Hygrometer Type
    Bluetooth and Wi-fi
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